Report Issues
Help us improve AURELIA by reporting bugs, crashes, or unexpected behavior. Your feedback is invaluable.
Bug Reports
Report software bugs, crashes, or unexpected behavior that prevents normal operation.
- Steps to reproduce the issue
- Expected vs. actual behavior
- Error messages or screenshots
- Your system information
Feature Requests
Suggest new features or improvements to existing functionality.
- Clear description of the feature
- Use case and benefits
- Any mockups or examples
- Priority level (nice-to-have vs. critical)
Performance Issues
Report slow performance, high memory usage, or other performance-related problems.
- Specific operations that are slow
- Document size and complexity
- System resource usage
- Before/after performance metrics
How to Report Issues
Choose the method that works best for you. We recommend using GitHub for bug reports as it allows for better tracking and community discussion.
GitHub Issues
Best for detailed bug reports and feature requests. Allows for community discussion and progress tracking.
- Visit our GitHub Issues page
- Check if the issue already exists
- Use our issue templates
- Provide detailed information
Email Support
For urgent issues, security concerns, or if you prefer private communication.
Subject: Include "Issue Report" in the subject line
Response time: Within 24 hours
Community Forum
Discuss issues with other users and get help from the community.
Channel: #bug-reports
Benefits: Real-time discussion and peer support
Reporting Best Practices
Help us resolve your issue faster by providing complete and clear information.
🔍 Be Specific
Describe exactly what you were doing when the issue occurred. Include step-by-step instructions to reproduce the problem.
📋 Include Details
Provide your AURELIA version, operating system, and any relevant system information. Attach screenshots or log files when possible.
🔄 Test & Verify
Try to reproduce the issue on a different document or in a new session. This helps us identify if it's a specific file issue or a general problem.
📝 One Issue Per Report
If you encounter multiple issues, please create separate reports for each one. This makes it easier to track and resolve them individually.
🔒 Respect Privacy
Don't include sensitive information in your reports. If you need to share files, consider creating minimal test cases that demonstrate the issue.
⏰ Follow Up
Check back on your issue periodically. You may be asked for additional information, and providing it promptly helps resolve issues faster.
Include System Information
Help us diagnose issues by including these details in your report:
Application Information
- AURELIA version (found in Help → About)
- License type (FREE, PRO, PRO+)
- Installation method (installer, portable, etc.)
- Any recent updates or changes
System Information
- Operating System and version
- System architecture (32-bit/64-bit)
- Available RAM and disk space
- Graphics card information
Document Information
- Document size and complexity
- File format and location
- Any special characters or formatting
- Number of images or embedded content
Frequently Asked Questions
How quickly will you respond to my issue?
We aim to respond to all reports within 24 hours. Critical bugs affecting core functionality are prioritized.
Can I report issues anonymously?
Yes, you can create GitHub issues without an account, though having an account allows you to track progress and receive updates.
What if I'm not sure if it's a bug?
When in doubt, report it! We'd rather investigate a potential issue than miss a real problem. Use the Community Forum for questions about expected behavior.
Do you offer bounties for bug reports?
While we don't offer monetary bounties, significant bug reports that help improve AURELIA may be acknowledged in release notes or earn special recognition.
Can I request features here?
Yes! Feature requests are welcome. Please use the Feature Request template on GitHub and include as much detail as possible about your use case.
What happens after I submit an issue?
Our team reviews all submissions, categorizes them, and works on fixes or improvements. You'll receive updates on progress and may be asked for additional information.
Ready to Report an Issue?
Help us make AURELIA better for everyone. Your detailed reports make a real difference.